62bet Privacy Policy — Our commitment to keeping your information safe, always

1. Introduction

Welcome to 62bet. This Privacy Policy explains how we collect, use, and protect your personal information. Please read it carefully before using our platform.

62bet believes your privacy is a fundamental right. We therefore apply the highest standards of technology and policy to protect your information. This policy applies to our website, mobile app, and all related services.

This Privacy Policy has been prepared in compliance with applicable laws in Bangladesh and international data protection standards. Continued use of our platform constitutes your acceptance of this policy.

2. What Information We Collect

To provide our services, 62bet collects various types of information. The details are outlined below:

Information Provided Directly

When you register with 62bet or use our services, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential Address & Nationality
• National ID or passport number (for verification purposes)
• Payment method details (account number, mobile banking information)

Automatically Collected Information

When you use our platform, we automatically collect certain information:

• IP address and device type
• Browser & Operating System Information
• Login time, session duration
• Page Visit History & Click Patterns
• Transaction history and betting activity

Types of Data Collected — At a Glance

3. How We Use Your Information

62bet uses your information only for the following purposes:

Core Service Delivery

• Account creation, management, and verification
• Processing Deposit & Withdrawal Transactions
• Operating Betting & Gaming Services
• Providing Customer Support

Security & Compliance

• Preventing fraud, money laundering, and unauthorized access
• Complying with legal obligations and meeting regulatory requirements
• Age Verification & Responsible Gaming Compliance
• System Security Monitoring

Service Improvement & Communication

• Personalizing Your Platform Experience
• Sending relevant offers and promotions (with your consent)
• Sending Important Account Notifications
• Analyzing data to improve our products and services

4. Data Sharing & Disclosure

62bet does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

Service Provider Partners

Limited information is shared with trusted service providers to operate our platform. These include:

• Payment Processing Companies
• Identity Verification Services
• Cloud Storage & Server Providers
• Customer Service Software Providers

All of these partners are bound by strict confidentiality agreements with us and may not use your information for any other purpose.

Legal Obligations

Information may be disclosed to authorities when required by court order, government investigation, or other legal obligations. In such cases, we always seek legal advice and share only the minimum information necessary.

Business Changes

If 62bet goes through a merger, acquisition, or sale of assets, your data may be transferred. You will be notified in advance should this occur.

5. Cookie Policy

62bet uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience.

Types of cookies we use

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of some features.

6. Data Security Measures

62bet uses industry-leading security measures to protect your information:

• SSL/TLS Encryption: All data transfers are completed through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall systems to block unauthorized access.
• Regular Security Audits: Regular audits conducted by independent experts.
• Data Masking: Sensitive information (such as payment data) is masked before storage.
• Access Controls: Only authorized personnel have access to data on a need-to-know basis.

7. Data Retention Period

62bet does not retain your information longer than necessary. We follow these guidelines when determining how long data is kept:

• Account Information: For as long as your account is active, and for 5 years after it is closed.
• Transaction Information: A minimum of 7 years, as required by law.
• Communication Records: 2 years after a support ticket is resolved.
• Log Files: 1 year for security purposes.
• Marketing Information: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized.

8. Protection of Minors

62bet strictly prohibits minors (under 18) from gaming and does not collect any personal information from them.

• Age is verified at the time of registration.
• If any user is found to be underage, their account will be suspended immediately.
• Any information found to have been collected from a minor will be deleted immediately.
• If a parent or guardian believes their child is using 62bet, please contact us immediately.

9. International Data Transfers

62bet is an international platform. In some cases, your information may be stored or processed outside Bangladesh. When this occurs:

• Data is only transferred to countries with adequate data protection standards in place.
• All international transfers comply with international data protection standards.
• Data processing agreements are in place with all third-party server providers.
• You have the right to know where your information is being stored.

For all international transfers, we ensure your information receives the same level of protection it would in Bangladesh.

10. Policy Changes

62bet may update this Privacy Policy from time to time. When changes are made, we will:

• Any changes will be clearly noted with the effective date on the website.
• We will notify you of any significant changes via email or in-app notification.
• We will provide at least 30 days' notice before any changes take effect.
• A copy of the previous policy will be kept on record and made available upon request.

Continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page regularly.

11. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Business Hours: Monday–Saturday, 9:00 AM – 9:00 PM (BST)
• Response Time: Typically within 24–48 business hours

To exercise your rights (access, correction, or deletion of your data), please submit a request through our support channels. We are required by law to respond within the prescribed timeframe.